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Terms of Service

The Terms of Service for Virgo Guides.

Effective date: July 9, 2026

These Terms of Service (“Terms”) are a binding agreement between you and Melochora LLC (“Virgo Guides,” “Company,” “we,” “us,” or “our”) and govern your access to and use of the Virgo Guides web application, together with our related websites, apps, emails, and other online services that link to these Terms (collectively, the “Service,” and the software and technology that make it up, the “Platform”). The people who create accounts and use the Service are professional college counselors (each, a “User” or “you”).

Please read these Terms carefully. By accessing or using the Service — including by running a preview before creating an account — you agree to be bound by these Terms and by our Privacy Policy, which is incorporated here by reference. If you do not agree to these Terms, do not access or use the Service. We may change these Terms from time to time as described in Changes to These Terms.

Defined terms used throughout these Terms — including Service, Platform, User, Data Subject, Student Record, and Counselor Notes — have the same meanings given to them in the Privacy Policy.

1. Nature of the Service

Before the more detailed terms below, here in plain language is what the Service is and is not:

  • What it does. The Service collects birth details you enter, obtains astrological chart data for those details from a third-party service, and uses artificial intelligence (a large language model) to generate written outputs — such as summaries, reflective questions, college-list suggestions, personal-statement material, and letter-of-recommendation material — framed around the college-planning process. You can run a preview on your own birth details, and, once signed in, generate and save outputs about the students you advise.
  • What it is for. The Service is a supplementary professional resource intended to support a qualified counselor’s own judgment. It is meant to give you additional material and perspectives to consider, review, and adapt.
  • What it is not. The Service is not a college-counseling, admissions-advising, academic-advising, psychological, medical, legal, or financial service. It is not a substitute for your professional expertise and independent judgment. It does not guarantee any admissions result or other outcome. Its outputs are informational only, are generated in part from astrological frameworks and AI, may be inaccurate or incomplete, and must be reviewed by you before you rely on or share them.

This section sets your expectations for the Service and informs the disclaimers that follow. The remaining sections state these points in full.

2. Acceptance and Use

By accessing or using the Service in any manner, you agree to these Terms and to our Privacy Policy. Access to or use of the Service — whether by running a preview, creating an account, or generating outputs — constitutes your agreement to be bound by these Terms. If you are using the Service on behalf of an organization, you represent that you are authorized to accept these Terms on that organization’s behalf, and “you” includes both you and that organization.

3. Eligibility and Counselor-Specific Use

The Service is offered only to adults using it in a professional capacity. By using the Service, you represent and warrant that:

  • you are at least 18 years of age;
  • you are using the Service in your capacity as a college counselor or educational professional, or on behalf of an organization that employs or engages you in that capacity; and
  • you are located in, and are accessing the Service from, the United States. The Service is intended for users in the United States only and is not directed to, offered to, or intended for individuals located in the European Economic Area, Switzerland, or the United Kingdom. See the Privacy Policy for further detail on geographic scope.

As a User acting on behalf of the students you advise, you represent that you have obtained all necessary consent and authorization to input student data, and you accept full responsibility for how the outputs are presented to, and used by, students and families. See Student Data and Authorization.

4. Student Data and Authorization

The Service allows you to enter limited information about the students you advise. Where you enter information about a student, that student is a Data Subject, the information is a Student Record, and any freeform notes you add are Counselor Notes, each as described in the Privacy Policy. Because students are not our users and have not agreed to these Terms, the following apply:

  • Authorization. You represent and warrant that, for each student whose information you submit, you have all authorization necessary to do so — whether through your institution’s data-governance policy, applicable parental consent, or the consent of a student who is 18 or older. We do not independently verify any User’s authorization to submit student data.
  • Data minimization. You agree to enter only the minimal information the Service requests about a student — first name, last initial, date of birth, time of birth, place of birth, and the Counselor Notes needed to guide the output — and not to enter full names, contact details, government identifiers, grades, disciplinary or health records, financial information, or other detailed educational records, or any information about a student that you are not authorized to submit to a third-party tool.
  • Your compliance responsibility. You are solely responsible for ensuring that your use of the Service complies with all laws governing student educational records, including the Family Educational Rights and Privacy Act (“FERPA”) where applicable, and with any institutional data-governance or data-privacy policies that apply to you. Melochora LLC makes no representation that use of the Service satisfies any institutional requirement, and we are not a party to any agreement between you and your institution.
  • Responsibility for outputs. You are solely responsible for how you use, store, share, or act on any outputs the Service generates about a student.
  • Indemnity. You agree to indemnify us for claims arising from your submission or use of student data without proper authorization, as further described in Indemnification.

Our handling of Student Records, Counselor Notes, and your own information is governed by the Privacy Policy.

5. Admissions and Academic Advising Disclaimer

The Platform provides college-list suggestions and related recommendations based on the data you input and automated processing. These recommendations are informational only and do not constitute professional academic advising, counseling, or college consulting. We make no representation that any recommendation will result in admission, in improved application outcomes, or in any particular academic result. You — including when you use the tool on behalf of students — remain solely responsible for all final decisions regarding college selection and the college-application process. The Platform is intended as a supplementary resource only and does not replace professional judgment. The Platform combines multiple data sources of varying reliability, and you should exercise independent professional judgment in reviewing and using its outputs, particularly where you present those outputs to students and families as part of a professional service.

6. Astrology-Based Recommendations Disclaimer

Certain features of the Platform incorporate astrological frameworks as one input among many for generating outputs. Astrological readings and any recommendations derived from them are provided strictly for entertainment and exploratory purposes. They do not constitute scientific, psychological, or evidence-based guidance of any kind. We expressly disclaim any representation that astrological inputs improve the accuracy or reliability of college-list recommendations or any other output. You should not rely on the astrological features of the Service as a material basis for college-planning decisions.

7. AI-Generated Content Notice

The written outputs of the Service are produced by automated artificial-intelligence systems. Such systems can produce content that is inaccurate, incomplete, outdated, biased, or entirely fabricated (sometimes called “hallucinated”), and outputs generated from the same or similar inputs may vary. Outputs are not reviewed by us before you receive them. You are responsible for reviewing, verifying, and exercising your own professional judgment on every output before relying on it, sharing it, or acting on it. Do not treat any output as a statement of fact or as professional advice from us.

8. Intellectual Property; Our License to You

The Service and the Platform, and all content and technology that make them up — including their design, layout, look and feel, graphics, user interface, software, source documents, prompts, report templates and structures, text, and the Virgo Guides name, logos, and trademarks — are owned by or licensed to us and are protected by copyright, trademark, and other intellectual property laws. All rights not expressly granted in these Terms are reserved.

Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Service for your own professional college-counseling purposes. This license does not transfer any ownership interest in the Service or the Platform to you. Ownership of the outputs you generate is addressed separately in Ownership of Outputs.

Prohibited Uses of the Service

Except as expressly permitted by these Terms, you agree that you will not, and will not permit anyone else to:

  • copy, reproduce, republish, distribute, sell, rent, lease, sublicense, or otherwise commercially exploit the Service, the Platform, or any part of them;
  • modify, translate, adapt, or create derivative works from the Service or the Platform;
  • reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, prompts, or underlying structure of the Service, except to the extent this restriction is prohibited by applicable law;
  • scrape, crawl, harvest, or use automated means to access, extract, or index any part of the Service, or access the Service other than through the interfaces we provide;
  • use the Service, its outputs, prompts, or templates to build, train, or improve any competing product or service; or
  • remove, obscure, or alter any proprietary notice on the Service.

Any use requiring our written permission may be requested by contacting us at support@melochora.com.

Limitations on Linking and Framing

You may establish an ordinary hypertext link to our public website so long as the link does not state or imply any sponsorship, endorsement, or ownership by us of your website, and does not falsely suggest that we have endorsed or have ownership rights in your website. You may not frame or inline-link any part of the Service without our prior written permission.

Your License to Us

You retain ownership of the content you submit to us that is not part of a Student Record or output — for example, feedback, suggestions, questions, and support communications (“Your Submissions”). By providing Your Submissions, you grant us a non-exclusive, worldwide, royalty-free license to use, copy, and adapt them solely as needed to operate, support, and improve the Service. For clarity, we do not use your account information, Your Submissions, Student Records, Counselor Notes, or the outputs you generate to train, fine-tune, or otherwise develop artificial-intelligence or machine-learning models, and we do not use them for advertising or profiling, consistent with our Privacy Policy. This license is limited to what we reasonably need to provide and improve the Service and does not grant us the right to sell Your Submissions.

9. Ownership of Outputs

As between you and us, you own and control the outputs the Service generates for you, and you may use and share them with the students and families you advise for your professional counseling purposes. You are solely responsible for those outputs and for how you use, store, share, and act on them, consistent with Responsibility for outputs and the disclaimers in these Terms. We retain all rights in the Service and the Platform, including the software, prompts, source documents, and report templates used to generate outputs; nothing in these Terms transfers any of those rights to you. Because outputs are generated in part by automated systems and may not be unique, we make no representation that your outputs are original or that similar outputs will not be generated for other Users, and we grant no exclusivity in any output.

10. Personal Responsibility and Assumption of Risk

The Service is provided for informational and professional-support purposes only. You agree that you use your own professional judgment in using the Service and that you do so at your own risk. You assume all risks associated with your use of the Service and its outputs, and you are solely responsible for your actions, decisions, and results based on your use, misuse, or non-use of the Service. No result or outcome of any kind is guaranteed.

11. Account Security

We use passwordless, magic-link authentication; there are no account passwords to set or share. You are responsible for:

  • keeping the email account associated with your Virgo Guides account, and any sign-in links sent to it, secure and under your control;
  • all activity that occurs under your account, whether or not authorized by you;
  • providing accurate and current registration information; and
  • promptly notifying us at support@melochora.com of any unauthorized use of your account or any other breach of security.

Do not share your sign-in links with anyone. We are not liable for any loss arising from your failure to safeguard access to your account or email. If we reasonably believe your account information is false or that your account is being used in violation of these Terms, we may suspend or terminate it.

12. Disclaimers

Warranties. THE SERVICE AND THE PLATFORM, AND ALL OUTPUTS AND CONTENT PROVIDED THROUGH THEM, ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY OUTPUT OR OTHER CONTENT WILL BE ACCURATE, COMPLETE, RELIABLE, CURRENT, OR SUITABLE FOR ANY PURPOSE.

Availability. We try to keep the Service available and functioning, but we do not guarantee uninterrupted or error-free access. Your access may be suspended or restricted from time to time — for example, for maintenance, updates, or repairs, or because of internet traffic, server load, network failures or delays, or other causes. To the fullest extent permitted by law, we will not be liable for any unavailability, slowness, or interruption of the Service.

No medical or mental-health advice. The Service is not medical or mental-health advice and is not a substitute for the advice of a qualified health professional. Do not disregard or delay seeking professional advice because of anything generated by the Service.

No legal or financial advice. The Service is not legal, financial, or tax advice and is not a substitute for the advice of a qualified professional. Consult your own advisors for questions specific to your situation.

Errors and omissions. We make no warranty as to the accuracy, timeliness, completeness, or suitability of any information provided through the Service. Information may contain inaccuracies or errors, and, to the fullest extent permitted by law, we are not liable for any such inaccuracies or errors.

Links to other websites. The Service — including our blog — may contain links to third-party websites or resources. These links are provided for convenience only and do not imply our endorsement of, or responsibility for, the linked site or its content. We have no control over, and accept no responsibility for, the content, functionality, or policies of any third-party site. It is your responsibility to review the terms and privacy policies of any linked site.

13. Your Conduct

You agree to use the Service only for lawful purposes and in compliance with these Terms. You agree that you will not, and will not attempt to, and will not permit anyone else to:

  • use the Service for any fraudulent, unlawful, or criminal purpose;
  • upload or transmit any material that is illegal, defamatory, obscene, harassing, abusive, threatening, or otherwise objectionable, or that infringes any intellectual property or privacy right;
  • introduce any virus, malware, or other harmful code, or otherwise interfere with, disrupt, damage, or impair the Service or the servers or networks that support it;
  • probe, scan, or test the vulnerability of the Service, or circumvent, disable, or attempt to defeat any authentication, security, rate-limiting, or access-control measure;
  • use any automated means to access, scrape, or overload the Service;
  • impersonate any person or entity, or misrepresent your affiliation or the origin of any content;
  • use the Service or its outputs in any way that harms students, families, or other third parties, or attempt to re-identify any deidentified data; or
  • reproduce, duplicate, copy, resell, or otherwise exploit any part of the Service except as expressly permitted by these Terms.

We may investigate and take appropriate action, including suspending or terminating access, for any violation of this section.

14. Indemnification, Limitation of Liability, and Release of Claims

Indemnification. You agree to defend, indemnify, and hold harmless Melochora LLC and its affiliates, and their respective officers, directors, employees, agents, contractors, and licensors, from and against any and all claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Service or any outputs; (b) your breach of these Terms or of any representation, warranty, or obligation in them; (c) your violation of any law or of the rights of any third party; and (d) your submission or use of student data without proper authorization, or your handling, presentation, or use of outputs concerning any student.

Limitation of Liability. TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL Melochora LLC OR ITS AFFILIATES OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS, ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF (OR INABILITY TO USE) THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT OF FEES YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, AND (B) ONE HUNDRED U.S. DOLLARS (US$100). Because the Service is currently provided free of charge (see Fees and Payment), you acknowledge that this cap may equal US$100 unless and until you have paid fees for the Service.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above exclusions or limitations may not apply to you; in that case, our liability is limited to the fullest extent permitted by law.

Release of Claims. To the fullest extent permitted by law, you release Melochora LLC and the parties listed above from any and all claims, demands, and damages of every kind arising out of or related to your use of, or reliance on, the Service or its outputs.

15. Free Resources, Blog, and Additional Offerings

We make certain resources available at no charge, including our blog and any other free content or resources offered through the Service. These free resources are provided as-is, with no service-level guarantee, and may be changed, limited, or discontinued at any time without notice. Your use of them is governed by these Terms, including the disclaimers and limitations above.

We may also make available additional products, digital content, features, or third-party offerings from time to time. Any such offering is governed by these Terms or by supplemental terms we present at the time it is made available; where supplemental terms conflict with these Terms as to that offering, the supplemental terms control.

16. Fees and Payment

The Service is currently provided free of charge. We reserve the right to introduce paid features, subscriptions, or other charges in the future. If we do, we will present the applicable pricing and payment terms — including any billing, renewal, and refund terms — before you incur any charge, and those terms will supplement these Terms. Because the Service is currently free, no fees are due and no refunds apply; any future paid feature will carry its own refund terms presented at that time.

17. Termination and Suspension

You may stop using the Service at any time and may delete your account at any time from your account settings. We may suspend or terminate your access to the Service, in whole or in part, at any time — with or without notice — if we reasonably believe you have violated these Terms, if required by law, or to protect the Service, other users, or third parties.

Deleting your account deletes the Student Records associated with it, and deleting an individual student’s profile deletes that student’s record; unclaimed preview reports are automatically deleted after 7 days. The effect of deletion and our retention practices are described in the Privacy Policy, which controls the detail.

Upon termination, your license to use the Service ends. The provisions of these Terms that by their nature should survive termination will survive — including Intellectual Property, Ownership of Outputs, the disclaimers in Section 12, Indemnification, Limitation of Liability, and Release of Claims, Dispute Resolution, and this sentence.

18. Privacy

Our collection and use of information in connection with the Service is described in the Privacy Policy, which is incorporated into these Terms by reference. Please review it to understand our practices. To the extent these Terms and the Privacy Policy address the same subject, the Privacy Policy controls as to data practices.

19. Dispute Resolution

Please read this section carefully. It affects your legal rights, including your right to file a lawsuit in court.

Informal resolution first. If a dispute arises between you and us, you agree to first try to resolve it informally by sending an email to support@melochora.com describing the dispute and the relief you seek. You and we agree to negotiate in good faith for at least 30 days before starting an arbitration.

Binding individual arbitration. If we cannot resolve a dispute informally, you and we agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved exclusively through final and binding arbitration before a single arbitrator, administered by the American Arbitration Association (“AAA”) under its rules then in effect, rather than in court, except that either party may bring an individual claim in small-claims court if it qualifies. The arbitrator has exclusive authority to resolve disputes about the interpretation, applicability, or enforceability of this arbitration agreement.

Class-action waiver. You and we agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate more than one person’s claims and may not preside over any form of a representative or class proceeding. You and we waive any right to a jury trial.

Governing law and venue. These Terms and any dispute between you and us are governed by the laws of the State of California, without regard to its conflict-of-laws rules. Any arbitration will take place in San Francisco, California, unless you and we agree otherwise or applicable law requires another location. The prevailing party in any arbitration will be entitled to recover its reasonable attorneys’ fees and costs to the extent permitted by law.

Time limit. Any arbitration or claim must be commenced within one (1) year after the date the party asserting the claim first knew or reasonably should have known of the act, omission, or default giving rise to it; otherwise, that claim is permanently barred, to the extent permitted by law.

Non-disparagement. In the event of a dispute, you agree not to engage in conduct or communications, public or private, designed to disparage us or the Service. This does not restrict you from sharing truthful information as part of a legal process or as otherwise required or protected by law.

Severability. If any portion of this Dispute Resolution section is found unenforceable, that portion will be severed and the remainder will continue to apply, except that if the class-action waiver is found unenforceable as to a particular claim, that claim (and only that claim) will proceed in court rather than arbitration.

20. Severability and Waiver

If any provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect. Our failure to enforce any provision is not a waiver of our right to do so later.

21. Entire Agreement; Assignment

These Terms, together with the Privacy Policy and any supplemental terms presented for a specific feature or offering, are the entire agreement between you and us regarding the Service and supersede any prior agreements on that subject. You may not assign or transfer these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, reorganization, or sale of assets.

22. Changes to These Terms

We reserve the right to change these Terms from time to time. Any changes will be effective upon posting of the revised Terms, and we will update the “Effective date” above. Your continued use of the Service after changes take effect indicates your acceptance of the revised Terms. If the changes are material, we may provide additional notice, such as by email or a prominent notice on the Service.

23. Contact Us

If you have any questions about these Terms, please contact us at:

Melochora LLC 2108 N Street #7813, Sacramento, CA 95816 support@melochora.com